System Administrator Career Details
Increasingly, support specialists work for help-desk or support services firms, where they provide computer support on a contract basis to clients. They may also work within a company that uses computer systems or directly for a computer hardware or software vendor. As well as solving users' problems, they may write training manuals and train computer users how to properly use new computer hardware and software. They also oversee the daily performance of their company's computer systems and evaluate software programs for usefulness.
Network or computer systems administrators maintain network software and hardware, analyze problems and monitor the network to ensure availability to users of the system. They gather data to identify customer needs and then use that information to identify, interpret and evaluate system and network requirements. They may also plan, coordinate and implement network security measures.
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